Partners in Performance Excellence

The Performance Excellence Awards Program


The foundation of the PiPEx program is the Baldrige Criteria for Performance Excellence and all of our services are based on its concepts.  Our mission is to help organizations improve their overall performance, becoming more effective, competitive and sustainable through the use of the proven Baldrige Criteria.


Utilizing PiPEx's services is an effective way to energize employees, increase the focus on business results and measure your organization using a proven organizational excellence model.  We offer many different ways to use the Criteria to assist you in improving your performance, regardless of your current level of excellence. 



The PiPEX Award program is open to companies and non-profit organizations throughout Massachusetts, New York, Connecticut and Rhode Island regardless of where your corporate headquarters are located.  Similar organizations from outside the state working with Massachusetts organizations are eligible.  Whether you're large or small, established or start-up, the program scales to fit your organization's unique profile.


A key advantage of PiPEx is the ability to re-apply for award recognition and feedback every year.  Although most state programs don’t permit this, our flexibility gives the opportunity for annual progress assessment.   


 PiPEx Award for Performance Excellence

  • This rigorous application and performance assessment process is based on the proven Baldrige principles for performance excellence.  It provides applicants with an extensive written feedback report on their strengths and opportunities for improvement, thoughts on how to move to the next stage of excellence, and with prestigious recognition at the Platinum, Gold and Silver levels.
  • The modest pricing makes this review by a team of expert Examiners one of the best values in business today.
  • Each applicant receives a personal site visit from the examining team.  The number of site visit days and the number of Examiners depends on applicant size and other factors.
  • This award process has an annual cycle, with statements of intent to apply generally due in July, full applications due in August, site visits during autumn, and the awards presented in late winter.
  • Recipients of the award will receive a trophy as well as recognition on the PiPEx website and can mention the award in their marketing materials.


Application fee varies according to the size of applicant  


  • $7,500 plus travel fees for those fewer than 100 employees (Small)
  • $8,000 plus travel fees for those with 100 to 499 employees (Medium)
  • $9,000 plus travel fees for those with 500 or more employees  (Large)

 PiPEx Award for Process or Category Excellence

  • This award focuses on a single process rather than the overall performance excellence of the applicant and is, therefore, much simpler to apply for.
  • Organizations can submit a written application at any time of year describing the process that they are proud of and will receive a through written assessment as well as an examination visit by a small team of examiners.
  • Organizations that win this award are recognized on the PiPEx website and can mention the award in their marketing materials.

Application Fee:

$3,000 plus travel fees regardless of the size of the organization.

PiPEx Recognition for Commitment to Performance Excellence

  • This recognition is given for an organization that commits to performance excellence improvement and goes through a review process by trained examiners.

  • Organizations can submit their organizational profile and application materials at any time of year. 

  • They will receive a review, ending with a site visit by 1-2 PiPEx representatives to discuss their accomplishments and next steps..
  • Organizations that are recognized will be mentioned on the PiPEx website and can mention the award in their marketing materials.

Application Fee:

$2,500 plus travel fees regardless of the size of the organization.



PiPEx Assisted Performance Excellence Self-Assessment

  • This is a simple yet thorough and anonymous on-line survey for leaders and/or employees of an organization that wants to quickly understand its strengths and opportunities for performance excellence.   It enables an organization to accomplish a high-level prioritization of where they might best spend scarce improvement resources.
  • Organizations work with PiPEx to identify who should participate in the survey.  Then PiPEx administers the survey to assure anonymity and provides a written feedback report to the organization.  A PiPEx leader personally presents and discusses the results.
  • This service is available at any time during the year.


$1,250 plus travel fees for up to 40 people taking the survey

PiPEx Examiner Training and Skill Building

  • Individuals and organizations that want to gain a deep understanding of the power of the Baldrige performance excellence principles and systems, as well as observing best practices in action, can become Examiners.
  • Examiners receive rigorous classroom training (usually two-days) and then participate in examining organizations that apply for the PiPEx Performance Excellence Award, the Process Excellence Award, or the Commitment to Excellence Recognition.
  • Examiners may also deliver the ACES training modules and/or to be part of a consulting team.
  • Examiners must apply in the summer each year, go through training (usually in September), review award applicants in the late summer to fall and go on the site visits – a process that can require up to 150 hours.
  • In return for their efforts, Examiners receive extensive experience applying the Baldrige criteria to organizational systems, making them an invaluable asset (perhaps as a catalyst) to any organization that wants to improve their organizations’ performance.  Many say they learn as much as they did in two years of MBA training. 
  • For more information, see the Examiner Information page.


$495 per person

PiPEx Application Writing Workshops

Developing an application for the Partners in Performance Excellence awards program is a significant undertaking for any organization. Whether your organization is writing its first application, or continuing on its journey toward performance excellence, this workshop will provide a wide range of useful information, including tips for writing the application to the Criteria, a discussion of how award levels are determined and insight into what to expect during a site visit. Pricing is available upon request.




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